Shipping & Exchange Policy
We at GGC SILVER are keen on providing customers with the best hence, we partner only with reputed and trusted delivery partners such as DTDC, Delhivery, Professional couriers for customers from India. for International customers depending on their location.
Our standard shipping duration is 2 to 6 working days for domestic orders and 7 to 10 working days for international orders. However, the shipping duration of the product shall vary at times depending on the product demand and availability based on ‘First come, first serve’ basis. All orders will be processed for shipping within 2 working days upon order confirmation.
Upon the purchase of the product, order confirmation email shall be sent to the customer to their registered email address and the tracking number will be shared once the order has been dispatched that will enable the customer to track their orders.
Changes to the shipping address stated during the time of order shall be accepted on if the product has not been shipped.
GGC SILVER shall not be liable for delays by the shipment partners, however, we will help you track the product and make sure that it reaches you safely.
Once the tracking number is shared, the organisation’s part in shipment ends there. The customer and the third-party shipping company shall directly communicate in case of any information regarding the shipment, i.e the time, transit information etc.
GGC SILVER shall not be held liable for any such concerns.
Cancellation, Exchanges And Return
Cancellation Policy:
- Cancellation requests will be accepted strictly within 6 hours of placing the order, ONLY in the case if your order is not yet shipped.
- Orders already Shipped cannot be cancelled.
- You can call us at 9460824212 or email at ggcsilver@gmail.com
- to cancel your order.
- Cancelation fee of 3% bank transaction charges will be deducted at the time of refund for cancelled orders in case of Debit/Credit card/NEFT, Wallet payments
- Or a credit note for the full amount can be issued against the cancelled order which will be valid for 6 months.
Return & Exchange Policy:
Shipping charges are not refundable.
The brand has put the utmost effort in showcasing the products as realistic as possible with the colour, appearance etc. Please note that the colour of the jewellery might slightly vary in person, any return/ exchange on these criteria will not be accepted.
We at GGC Silver believe in providing fair trade to our artisans and hence selected products shall not be eligible for returns.
We shall accept return and/or exchange of product only if the same is damaged in transit and is notified to us within 24 hours of receiving the product. Additionally, customers are requested to do an unboxing video once the product has been received, that helps us to confirm in case if the product has been damaged in transit. In such an event, please write to us ggcsilver@gmail.com with your order number, registered email address and attach the images of the product received. Our team will get in touch with you for further process of exchange/return.
Upon receiving the product our team will analyse if the product purchased is eligible for return. If we qualify the product as an eligible product, we shall choose to either ship or pick or arrange a reverse pickup of the product. Please make sure that the original packing is intact when the product is picked up.
Once the refund has been accepted, we shall process for the refund amount. You will be to pick if you would like store credit or payment, in case of payment, the amount shall be credited as per the original payment method.
Products purchased during the sale are non-refundable.
All exchanges and returns will be processed within a week time, for further enquiries, please get in touch with us on
Return & Exchange Policy:
Shipping charges are not refundable.
The brand has put the utmost effort in showcasing the products as realistic as possible with the colour, appearance etc. Please note that the colour of the jewellery might slightly vary in person, any return/ exchange on these criteria will not be accepted.
We at GGC Silver believe in providing fair trade to our artisans and hence selected products shall not be eligible for returns.
We shall accept return and/or exchange of product only if the same is damaged in transit and is notified to us within 24 hours of receiving the product. Additionally, customers are requested to do an unboxing video once the product has been received, that helps us to confirm in case if the product has been damaged in transit. In such an event, please write to us ggcsilver@gmail.com with your order number, registered email address and attach the images of the product received. Our team will get in touch with you for further process of exchange/return.
Upon receiving the product our team will analyse if the product purchased is eligible for return. If we qualify the product as an eligible product, we shall choose to either ship or pick or arrange a reverse pickup of the product. Please make sure that the original packing is intact when the product is picked up.
Once the refund has been accepted, we shall process for the refund amount. You will be to pick if you would like store credit or payment, in case of payment, the amount shall be credited as per the original payment method.
Products purchased during the sale are non-refundable.
All exchanges and returns will be processed within a week time, for further enquiries, please get in touch with us on ggcsilver@gmail.com